FAQ
Sounds Good - Looks GREAT!
Do you have a showroom? Can I come visit AcousticArtPanels?
Yes, we have both a showroom and a visitor’s office at our site in Frederick MD. If you would like to come visit, you can contact us at apa-production@acousticpanelsart.com to schedule a good time for you to come by.
Can I order custom sized panels?
Absolutely! Our standard panel size is 24'' x 48'', but we do have custom size options available. Furthermore, we custom print any image you would like. Thickness is not customizable, but we do have options; we offer both 2 inch (acoustic felt panels and soundproofing panels) and 3.5 inch thick panels (framed acoustic panels).
Contact us at apa-production@acousticpanelsart.com or call at 1-240-608-4435 ext. 105 if you have further questions.
Are your products fire rated?
Our products have been tested by UL:
Each test was conducted in accordance with Standard ANSI/UL723, Eleventh Edition, dated April 19, 2018, "Test for Surface Burning Characteristics of Building Materials", (ASTM E84).
The test determines the Surface Burning Characteristics of the material, specifically the flame spread and smoke developed indices when exposed to fire.
Our products are fire-resistant. You can download full report here.
Do your panels come with everything I need to hang them?
Yes, they do! Our acoustic panels come with free push-pins so that you can begin hanging them as soon as they arrive. No tools or glue required!
How many acoustic panels would I need to reduce echo?
It is recommended that you cover a minimum of 25-30% of the hard surfaces within a room to reduce echoes and sound reflections there.
Can I use acoustic panels for sound proofing?
No, acoustic panels cannot be used for soundproofing. Soundproofing is designed to decrease the amount of noise that travels in and out of a room. Acoustic treatment is intended to decrease echo and sound reflections within a room. Acoustic panels fall under the acoustic treatment category, as they are designed to minimize echoes, not keep sound from entering or leaving a room. Thus, they will not work as soundproofing.
What is the resolution of AcousticPanelsArt prints?
The resolution of our prints is a minimum of 150 dots per inch (dpi) to ensure high image quality.
What kind of file format do my images need to be in for AcousticPanelsArt to be able to print them?
We take images in Adobe PDF, PSD, and EPS, and in JPEG and PNG. Do not convert RGB to CMYK, we will take care of that.
Does AcousticPanelsArt provide any templates for its art panels?
Yes, we have templates for 2 x 4, 4 x 2, and 2 x 2 foot panels that can be accessed and used when you click on the “Select Image From Library” button on the product page of the panel you would like to buy.
Can AcousticPanelsArt print a panel of a copyrighted work such as a movie poster, album cover, etc.?
We require written proof of permission or licensing from the official copyright holder before printing copyrighted work. Please contact us at apa-production@acousticpanelsart.com
Which payment methods do you accept?
We accept Visa, Mastercard, AMEX, Discover and PayPal. All orders are being processed via Stripe or PayPal. We do not store credit card data on our servers for security purposes.
I need to make changes to existing order
If you placed an order recently (within 24 hours) and need to add more panels, change colors or image, please send us email: support-mi@acousticpanelsart.com or call: 1-240-608-4435 ext. 105
We'll be happy to assist you!
How long does it take to process new order? Can you ship acoustic panels ASAP?
If you order acoustic panels without custom print, we'll process your order within 2-3 business days. If you selected acoustic panel with custom imprint, it may take 5-7 business days to process.
All acoustic panels are being shipped via FedEx Ground. You can select same day shipping during checkout for extra fee.
If you wish to expedite your order (processing time), please send us email: support-mi@acousticpanelsart.com.
We'll be happy to assist you!
Your website shows incorrect acoustic panel size: 1 x 1 x 3
"Additional information" may show wrong acoustic panel dimensions: 1 × 1 × 3 in. Actual dimensions are:
Acoustic Felt Panels: 24W x 48L x 2H (thickness)
Soundproofing Acoustic Panels: 24W x 48L x 2H (thickness)
Framed Acoustic Panels: 24W x 48L x 3.5H (thickness)
We display 1 x 1 x 3 to avoid additional charges with FedEx shipments when you order two or more panels.
How to obtain FREE acoustic panel samples
Acoustic Panels Art has showroom in Frederick, Maryland. There you can "look and feel" all products we sell. You can also discuss your project with acoustic professionals - we offer free consultations! Please schedule your visit by email: apa-production@acousticpanelsart.com
If you leave on West Coast or do not have time to visit us, no problem! We can send you small sample (cut-off) of acoustic panel (felt panels) via FedEx. Shipping and handling will cost $25 (one time fee). Please note that we do not sell "acoustic samples", only shipping charge applies. Please send us your name and shipping address via email: support-mi@acousticpanelsart.com.
We'll get back to you with invoice ASAP.
Do you have Acoustic Support Portal?
Yes, we do! You can visit our support portal at any time: acoustic.tawk.help. There you can find knowledge base articles and reach acoustic specialists via Help Center.
Online chat is also available from Monday to Friday, 8 AM - 10 PM EST.
I’m a professional dog trainer, looking for a solution to reduce noise in outdoor kennel environment
Please see our dedicated article about sound reduction in dog kennels. Looking at your picture I can immediately see that area that you could and should address to immediately reduce the noise level:
The metal walls of the barn right behind the kennels is the amplifier of any noise.
What you can do it to use the acoustic felt panels to line up the wall behind the cages. The panels are 48 x 24 inches each and have noise absorption rating of 90%
The other method, not instead but in addition to lining up the reflective surfaces with sound absorption materials, is to plant a lot of bushes all around the area. I see that you have the artificial grass and I understand that maintaining the live plants is a challenge, but if you plant the fir trees and all sorts of bushes on the perimeter of the yard, this will do a great deal to reduce the noise going out to the neighbors.